I N F O R M A T I O N
About Helica
Vision, Mission, Values
Products and Services
Doing Business With Us

Doing Business With Us

We now accept payment by American Express, VISA or MasterCard. If you prefer this method of payment, please call us at 714-578-7830 or 1-877-9-HELICA (US only, 50-states) or fax to 714-578-7831 and provide us the required information. Please DO NOT e-mail or fax this information.

All immunoassay products are manufactured under strict Good Manufacturing Practice (GMP) conditions and are provided with Quality Control Certificates. Please review our product offerings and ask us about those that interest you.

Disclaimer

Test kits are "For Investigational Use Only". Their intended use has not yet been established. They are not for invitro diagnostic use in the USA. We will be very happy to collaborate on investigational protocols suited to evaluate performance parameters of kits selected by our customers.

Guarantee

If our products do not meet your performance requirements, please feel free to return them. A return authorization is required by first contacting us. We will be happy to replace them for you at no additional charge once we verify adequate quality control has been performed by the customer. We will, therefore, require that our customers observe storage requirements and expiration dates on labels. Returned products used after expiration dates will not be accepted. We will also be happy to assist in troubleshooting.

Unlisted Products

Please bookmark and visit our web site regularly for new product announcements - we have many in the pipeline. We will also keep you on our contact list and send you periodic announcements. If you do not see immunoassay products on our menu that you would like to have soon, please inquire about date of availability. Requests for custom production will be considered on a case by case basis. If we cannot meet your needs, we will be happy to refer you to a quality supplier in our network.

Purchase Orders

Please place orders by phone, fax, or e-mail. Standing orders are encouraged. Volume discounts available. Custom orders are also considered on a case by case basis.

Terms

Net 30 days from shipment date. International payments are to be made by certified check drawn against a US bank and payable to Helica Biosystems. Wire transfers can also be made; we will be happy to supply the required remittance information.

Shipping

We ship on Mondays, Tuesdays, and Wednesdays, and Thursdays to locations in continental US, Canada, and Mexico. Other international orders are shipped Mondays, Tuesdays, and Fridays. Shipping and handling charges are added to each invoice, unless the customer uses own shipping agent. We endeavor to use the most cost effective shipping agent.

Samples

We will be happy to send you small samples of products you are interested in for half price.

Returns

Products to be returned require an authorization from our technical service. Please see "Guarantee" above.

 

 
 
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